Shipping policy

Last updated: 6 October 2026

Where we deliver

We deliver to the countries and regions shown at checkout. If your country is not listed, please contact us at benjaminjuhl27@gmail.com and we will see if we can help.

Delivery time

The expected delivery time is shown at checkout and in your order confirmation. Unless we agree otherwise, your order is delivered no later than 30 days after you place it. Delivery times are counted in business days (Monday to Friday, excluding public holidays) and start when your payment has been confirmed.

Shipping costs

Shipping costs depend on the delivery country and the shipping method and are shown at checkout before you pay. Any free shipping offer will be shown on the website.

Tracking

When your order is dispatched, you receive an email with a tracking link where the carrier provides one.

Customs, duties and taxes

Deliveries within the EU are sent without customs charges. Prices include VAT at the rate of the delivery country where shown at checkout. For deliveries to countries outside the EU, import duties, VAT and customs fees may be charged by the destination country and are the responsibility of the recipient.

Address and delivery attempts

Please make sure your delivery address and contact details are correct. If a parcel cannot be delivered because of an incorrect address or because it is not collected, we may charge the extra shipping or return costs.

Damaged or missing parcels

Please check your parcel on delivery. If it is damaged, incomplete or does not arrive, contact us as soon as possible at benjaminjuhl27@gmail.com with your order number and, if relevant, photos, and we will solve it with the carrier.